Customer Service at a Glance
Spare & wear parts
Your production system is based on proven Swiss mechanical engineering quality. All parts are optimally matched to the machines and systems. We therefore exclusively recommend the use of original parts in order to guarantee the high demands on reliability and value retention. In return, you will always benefit from the latest development status of our original parts. Their precise manufacture ensures high machine availability and reduces downtimes. Our specialists will support you in identifying suitable parts and assist you in efficient order processing.
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Maintenance & Repairs
Systematic maintenance detects weak points at an early stage and thus helps to avoid operational bottlenecks. We tailor our maintenance contracts to your individual needs and cover all necessary services. While our service technicians maintain your system, they also share their know-how with you so that you can make optimum use of your system. All maintenance costs are transparent and plannable during the term of the contract. Thanks to preventive maintenance, you minimize the risk of system downtimes.
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RetroFit
With a retrofit package, you can modernize your system quickly and efficiently so that it can cope with its demanding tasks over the next few years. Our retrofit services can be applied to individual machines as well as to an entire production system. You benefit from the latest developments in mechanics, electronics and software. Retrofitting prove to be worthwhile investments in the future. At the same time, they extend the service life of your system.
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Relocation & Installation
Whether you’re moving a single machine or an entire production line, we ensure that your mailroom equipment is professionally relocated, precisely installed, and quickly operational again. Our experienced team manages every step – from dismantling and transport to setup and commissioning – with minimal downtime and maximum care. Trust in our expertise to keep your systems running smoothly, wherever you need them.
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Industrial Electronics Repair
We are your ideal partner for professional, manufacturer-independent repair, procurement, and modernization of industrial electronic devices and systems. We provide expert repair services for a wide range of components – including displays, touch displays, frequency converters, servo controllers, PLC controllers, IPCs, and housings. Whether it’s restoring performance or extending service life, our solutions are fast, cost-effective, and tailored to your operational needs.
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Support regional & 24/7 remote
Wherever you are, we’ve got you covered. Our service team combines fast, on-site support in your region with reliable 24/7 remote assistance to keep your operations running without interruption. Whether you need immediate troubleshooting, expert guidance, or hands-on intervention, we deliver swift, solution-focused support – anytime, anywhere.
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Training & Consulting
Our tailored training and consulting services help you get the most out of your systems, processes, and people. Whether it’s operator training, technical workshops, or strategic process consulting – we combine hands-on expertise with real-world insights. From onboarding to optimization, we support you in building in-house competence and driving sustainable efficiency.
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Take advantage of our expertise. Request a free initial consultation now – simply by filling out the form below. Get in touch with us – we’ll get back to you shortly!